Frequently Asked Questions

SECTIONS

PRODUCT & PACKAGING

What are tea crystals?

Pique Tea Crystals are whole leaf tea, brewed and crystallized. It’s the easiest way to enjoy perfect tea, every time.

How do you make tea crystals?

We source the top 5% of tea leaves in the world, brew them for hours, remove the leaves and crystallize the remaining brew through a proprietary process. Our proprietary process locks in all the fresh flavor and antioxidants of whole leaf tea in a pure crystal form.

How do I use tea crystals?

Simply add water, hot or cold, and enjoy. Pique Tea Crystals dissolve instantly.

Are your tea crystals safe to consume?

They are completely safe for consumption. We use premium organic whole tea leaves and no artificial preservatives, sweeteners or sugar. Our tea crystals are USDA Certified Organic by QAI.

Who is your organic certifying agency?

We are certified by QAI. They are an approved certifying agency by the USDA, which regulates the Organic standards for many food companies.

Where do you source your ingredients?

We source our tea directly from growers in different parts of the world including China, India and Sri Lanka. We work with our tea master, Roy Fong to handpick whole tea leaves from among the top 5% of tea leaves in the world in order to meet the highest quality standards.

Why do you pack it in a sachet?

Our sachet is a convenient and easy way to make an 8 ounce cup of tea. It also locks in the fresh flavor of tea.

How many sachets are in a carton?

There are 14 sachets per carton of tea crystals.

How do tea crystals compare to conventional tea or coffee?

Pique Tea Crystals create an exceptional cup of tea with taste that is better or equivalent to a premium cup of brewed loose leaf tea. Our Tea Crystals offer a convenient, hassle free solution compared to conventional tea bags and whole leaf tea.

Compared to coffee, tea is naturally lower in caffeine and is known for its health benefits

How much caffeine do you have compared to coffee?

The average cup of coffee (8oz) has 105 mg. Depending on the type of tea, Pique Tea has less than half of a cup of coffee.

How do you determine antioxidant levels in your tea?

We follow industry standard to test and analyze our tea, both internally and by a 3rd party lab.


PRODUCT VARIETIES

What flavors do you offer?

  • Earl Grey Black Tea
  • English Breakfast Black Tea
  • Sencha Green Tea
  • Mint Sencha Green Tea
  • Jasmine Green Tea

Name: Earl Grey
Type: Organic Black Tea
Flavor description: Superior Ceylon black tea with notes of candied citrus, dried cherry, and a hint of flower. Rich and intriguing
Caffeine: 5 out of 5 (35.1 mg)


Name: English Breakfast
Type: Organic Black Tea
Flavor description: Superior Assam and Ceylon black tea with notes of molasses and malt. Earthy and smooth.
Caffeine: 5 out of 5 (47.8 mg)


Name: Sencha
Type: Organic Green Tea
Flavor description: The quintessential Japanese green tea. Fresh and clear with hints of spring. Mild and aromatic.
Caffeine: 3 out of 5 (46.7 mg)


Name: Mint Sencha
Type: Organic Green Tea
Flavor description: The perfect pairing of Japanese green tea with fresh spearmint. Vibrant and refreshing.
Caffeine: 3 out of 5 (48.4)


Name: Jasmine
Type: Organic Green Tea
Flavor description: Spring harvested green tea infused with fresh Summer Jasmine blooms. A perfect harmony of delicate flavors. Smooth and fragrant.
Caffeine: 3 out of 5 (49.6 mg)


PIQUE TEA SUBSCRIPTION

What is a Pique tea plan?

Pique Tea was created by tea lovers who have a passion for exceptional tea but lacked the time to prepare it. We wanted the ultimate in quality and convenience so we designed a service that allows you to customize your own tea plan so you can get your favorite teas shipped free to you every month.

What are the benefits of a Pique tea plan?

Pique Tea members signed up for a Tea Plan will receive free shipping, up to 20% discount and VIP access to new flavors, offers and gifts.

How do I cancel my subscription?

You can cancel your subscription at anytime. If you are not fully satisfied, we’ll refund your order, no questions asked.


WHERE CAN I BUY?

Can I purchase Pique Tea products at retail locations?

We in the process of expanding to retail locations. If you have a retailer in mind please let us know.

Can I give Pique Tea as a gift?

Yes. Check "This is a gift" during checkout and/or purchase a gift card from our store.


PAYMENT

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover.

When do you charge my credit/debit account?

We charge your card upon renewal date (for subscriptions) or upon successful checkout for all other transactions.

Is your website secure?

We take security seriously and have an https designation, which should be indicated in the URL you see when you visit piquetea.com. If you’re not seeing the “s” in your browser, try clearing your cookies, deactivating any pop-up blockers, or opening a new window in incognito mode. You should also see a small lock icon next to the URL which indicates a secure site as well.

Our credit card system is secure and your information will never be provided to a third party.


WHAT IS YOUR QUALITY GUARANTEE?

We strive to make your Pique Tea experience exceptional and want you to be 100% satisfied. If for any reason you don’t love Pique Tea Crystals, you can return your purchase within 30 days of receipt for a full refund. Call us at 888.PIQUE.98 and we’ll take care of you.

How do I return items from my order?

Please contact us at teamakers@piquetea.com or 888.PIQUE.98 and we will take care of you.

How do I exchange items from my order?

Don't like one of your tea flavors? Please contact us at teamakers@piquetea.com or 888.PIQUE.98 and we will take care of you.

What is your warranty on accessories?

All Pique Tea accessories carry a limited one-year warranty on manufacturer defects.

When will I receive my refund?

Most refunds are fully refunded 3 to 5 business days after we receive and process your return.


SHIPPING

Where do you ship to?

We currently ship to the entire United States and all US Military locations around the world via their APO, FPO & DPO addresses.

Do you ship internationally?

We don’t ship internationally at the moment, but are expanding rapidly.

Do you offer free shipping?

Within the United States, we offer free shipping on any tea plan.

What are your shipping options?

Our standard shipping method is ground. Most orders should arrive in 3 to 5 days.

Can I track my order?

Yes. When your order ships, we will send you a shipping notification with tracking number. You can also reach out to us for help at teamakers@piquetea.com or 1.888.PIQUE.98


GENERAL INFORMATION

By Email: teamakers@piquetea.com
By Phone: 888.PIQUE.98 (1.888.747-8398)
By Mail:
Pique Tea, Inc.
730 Florida Street Unit 5
San Francisco, CA 94110


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