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    Frequently asked questions

    SECTIONS

    Product & Packaging

    What are Tea Crystals?

    Pique Tea Crystals are loose leaf tea, brewed and crystallized. It’s the easiest and surest way to consume a minimum of 3 cups of tea / day recommended by the highest authorities in nutrition, like the doctors and scientists at the Harvard School of Public Health.

    How do you make Tea Crystals?

    We source the highest quality loose leaf tea, cold brew it for up to 8 hours, remove the leaves, and crystallize the brew using a low temperature process. Our proprietary process locks in the amazing flavor and powerful antioxidants of loose leaf tea in a pure crystal form.

    Why don't Black Tea Crystals completely dissolve?

    All Green Tea Crystals dissolve instantly in cold or hot water. Black Tea Crystals require warm/hot water to dissolve. Darker, more oxidized teas don't completely dissolve in cold water because they contain unique flavonoids that require higher temp water to dissolve. We could have filtered out these extremely beneficial antioxidants but chose not to. You may also notice sediment in premium iced teas.

    If consuming Black Tea Crystals cold, we recommend using a small amount of hot water to dissolve it prior to adding cold water. Or if you don't mind the sediment (a sign of unadulterated, high quality tea) just give it a good shake at the end and drink it so you don't waste them :)

    How do I use Tea Crystals?

    Add Green Tea Crystals to cold or hot water (170 degrees). Add Black Tea Crystals to warm/hot water (190 degrees for hot). Brewing is not required. Pique is also great in smoothies, as a drink mix, for baking. Check out our blog for all our mouth-watering recipes.

    How much caffeine do you have compared to coffee?

    The average cup of coffee (8oz) has 105 mg. Depending on the type of tea, Pique Tea has roughly half the caffeine of a cup of coffee.

    Who is your organic certifying agency?

    We are certified by QAI. They are a USDA approved certifying agency.

    Where do you source your ingredients?

    We source our tea directly from growers in different parts of the world including China, India and Sri Lanka. Along with our tea master, Roy Fong, we work directly with farms to handpick the highest quality and freshest loose leaf tea for crystallization immediately after harvest.

    Why do you pack it in a packet?

    Our Tea Crystals are packed in air tight, water tight, light proof to locks in the amazing flavor and powerful active ingredients of loose leaf tea at its maximum potential.

    How many packets are in a carton?

    There are 14 packets per carton of Tea Crystals.

    How do Tea Crystals compare to conventional tea or coffee?

    Pique Tea Crystals create an exceptional cup of tea with taste that is better or equivalent to a premium cup of brewed loose leaf tea. Our Tea Crystals offer a convenient, hassle free solution compared to conventional tea bags and whole leaf tea.

    Compared to coffee, tea is naturally lower in caffeine and is known for its health benefits

    How do you determine active ingredient levels in your tea?

    We measure the polyphenol, caffeine and l-theanine levels in our tea both


    Pique Tea Plan

    What is a Pique plan?

    A Pique Plan is the most efficient and cost effective way to ensure you consume a minimum of 3 cups of tea / day recommended by the highest authorities in nutrition, like the doctors and scientists at the Harvard School of Public Health. You will enjoy free shipping and save up to 25% with every shipment, sent straight to your door.

    How do I change my varietals, quantities or cancel my plan?

    You can change your tea varietals, quantities or cancel your plan anytime by logging into your account. Or you can contact us anytime at [email protected] for help.

    How do I cancel my plan?

    You can cancel your subscription at anytime by logging into your account or contacting us at [email protected] If you're not fully satisfied, we’ll refund your order, no questions asked.


    Where can I buy?

    Can I purchase Pique Tea products at retail locations?

    Check our store locator! We are in many awesome stores across the nation. If you have a retailer in mind please let us know.

    Can I give Pique Tea as a gift?

    Yes. Check "This is a gift" during checkout and/or purchase a gift card from our store.


    Payment

    What payment methods do you accept?

    We accept Visa, MasterCard, American Express and Discover.

    When do you charge my credit/debit account?

    We charge your card upon renewal date (for subscriptions) or upon successful checkout for all other transactions.

    Is your website secure?

    We take security seriously and have an https designation, which should be indicated in the URL you see when you visit piquetea.com. If you’re not seeing the “s” in your browser, try clearing your cookies, deactivating any pop-up blockers, or opening a new window in incognito mode. You should also see a small lock icon next to the URL which indicates a secure site as well.

    Our credit card system is secure and your information will never be provided to a third party.


    What is your Quality Guarantee

    We strive to make your Pique Tea experience exceptional and want you to be 100% satisfied. If for any reason you don’t love Pique Tea Crystals, you can return your purchase within 30 days of receipt for a full refund. Email us at [email protected] and we’ll take care of you.

    How do I return items from my order?

    Please contact us at [email protected] and we will take care of you.

    How do I exchange items from my order?

    Don't like one of your tea flavors? Please contact us at [email protected] and we will take care of you.

    What is your warranty on accessories?

    All Pique Tea accessories carry a limited one-year warranty on manufacturer defects.

    When will I receive my refund?

    Most refunds are fully refunded 3 to 5 business days after we receive and process your return.


    Shipping

    Where do you ship to?

    We currently ship to the entire United States and all US Military locations around the world via their APO, FPO & DPO addresses.

    Do you ship internationally?

    We don’t ship internationally at the moment, but are expanding rapidly.

    Do you offer free shipping?

    Within the United States, we offer free shipping on any tea plan.

    What are your shipping options?

    Our standard shipping method is USPS First Class. Most orders should arrive in 3 to 5 days.

    Can I track my order?

    Yes. When your order ships, we will send you a shipping notification with tracking number. You can also reach out to us for help at [email protected]


    General Information

    By Email: [email protected] Fastest response.
    By Phone: 888.PIQUE.98 (1.888.747-8398). Leave a voicemail and we'll contact you right away.
    By Mail: Pique Tea, 4083 24th Street, #460610, San Francisco, CA 94114


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