Frequently asked questions

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General FAQs

What are Tea Crystals?

Pique Tea Crystals are loose leaf tea, brewed and crystallized. It’s the easiest and surest way to consume a minimum of 3 cups of tea / day recommended by the highest authorities in nutrition, like the doctors and scientists at the Harvard School of Public Health.

How do you make Tea Crystals?

We source the highest quality loose leaf tea, cold brew it for up to 8 hours, remove the leaves, and crystallize the brew using a low temperature process. Our proprietary process locks in the amazing flavor and powerful antioxidants of loose leaf tea in a pure crystal form.

Why should I drink Tea Crystals?

If you want a healthier gut, reduced stress, less body fat, you should start by drinking Pique Tea. 

Tea is one of the richest sources of polyphenols ever discovered, with more scientific and clinical studies supporting its health benefits than any other superfood. Polyphenols are antioxidants found in tea and other superplants. They fight against free radicals in the body and keep your gut bacteria balanced, improve digestion, prevent dysbiosis and prevents malabsorption of fats and sugars. Polyphenols are so effective that they can eliminate and possibly reverse the oxidative damage your body is subjected to every day.

How many servings should I drink every day?

We recommend at least 3 cups of tea / day. Follow our easy 28-day Gut Health Protocol designed to help you experience maximum gut health benefits. 

The protocol will be emailed to you in PDF form upon purchase of any one of our Gut Health bundles.

Why is organic and Triple Screening so important?

Most “traditional” teabags you find in the market can be made of harmful materials like resin, nylon, thermoplastic, PVC or polypropylene. We adhere to an even higher standard than USDA Organic regulations and Triple Toxin Screen all our Tea Crystals for heavy metals, pesticides and toxic mold commonly found in tea leaves.

These toxins, even in trace amounts, accumulated over time by daily consumption can seriously damage health.

Why don't Black Tea Crystals completely dissolve?

All Green Tea Crystals dissolve instantly in cold or hot water. Black Tea Crystals require warm/hot water to dissolve. Darker, more oxidized teas don't completely dissolve in cold water because they contain unique flavonoids that require higher temp water to dissolve. We could have filtered out these extremely beneficial antioxidants but chose not to. You may also notice sediment in premium iced teas.

If consuming Black Tea Crystals cold, we recommend using a small amount of hot water to dissolve it prior to adding cold water. Or if you don't mind the sediment (a sign of unadulterated, high quality tea) just give it a good shake at the end and drink it so you don't waste them :)

Can the Tea Crystals dissolve in cold and hot water?

Our Tea Crystals are cold and hot water soluble. Avoid using boiling water as it destroys catechins and delicate tea flavor. We recommend 170F for Green / White teas and 180F for Black / Oolong teas.

How do I use the Tea Crystals?

Add Green Tea Crystals to cold or hot water (170 degrees). Add Black Tea Crystals to warm/hot water (180 degrees for hot). Brewing is not required. Pique is also great in smoothies, as a drink mix, for baking. Check out our blog for all our mouth-watering recipes.

Who is your organic certifying agency?

We are certified by QAI. They are a USDA approved certifying agency.

Where do you source your ingredients?

We source our tea directly from growers in different parts of the world including China, India and Sri Lanka. Along with our tea master, Roy Fong, we work directly with farms to handpick the highest quality and freshest loose leaf tea for crystallization immediately after harvest.

What are the Tea Crystals packaged in?

Our Tea Crystals are packed in air tight, water tight, light proof to locks in the amazing flavor and powerful active ingredients of loose leaf tea at its maximum potential.

How many packets are in a carton?

There are 14 packets per carton of Tea Crystals.

How do you determine active ingredient levels in your tea?

We measure the polyphenol, caffeine and l-theanine levels in our teas and display their levels at the back of each packaging. You can also reach out to our team at [email protected] for a list of all our ingredients.

Are the Tea Crystals Allergen-Free?

All our Tea Crystals are 100% free of: Gluten, GMO’s, sugar, artificial-sweeteners, coloring, artificial flavors, preservatives, additives, stabilizers, fillers (including inulin, maltodextrin, soluble fiber or other). 

They are made in a facility that may also process tree nuts, peanuts, dairy, shellfish and soy (unless specified on the ingredient label).

Can I purchase Pique Tea products at retail locations?

Check out our store locator to find a retail store closest to you. We are in many awesome stores across the nation. If you have a retailer in mind that we're not in yet, please let us know at [email protected]


Payment

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover and Paypal.

Is your website secure?

We take security seriously and have an https designation, which should be indicated in the URL you see when you visit piquetea.com. If you’re not seeing the “s” in your browser, try clearing your cookies, deactivating any pop-up blockers, or opening a new window in incognito mode. You should also see a small lock icon next to the URL which indicates a secure site as well.

Our credit card system is secure and your information will never be provided to a third party.


Ordering

Do you offer Military Discounts?

Yes we do!

If you would like to make a purchase, we need proof of military service. You can reach out to [email protected] and a member of our team will take care of this for you! 

How do I return items from my order?

We strive to make your Pique Tea experience exceptional and want you to be 100% satisfied. If for any reason you don’t love Pique Tea Crystals, you can return your purchase within 14 days of receipt for a full refund. Email us at [email protected] and we will take care of it for you.

How do I exchange items from my order?

Purchased an individual carton and want to exchange it for another flavor? Please contact us at [email protected] and we will take care of it for you. 

Unfortunately, we are unable to swap out any of the flavors in the bundle as the cartons are pre-packaged already. 

Rest assured, we have selected our most popular blends for this bundle and our Gold Medal winning flavors will please both the most demanding tea snob AND total tea newbie.

When will I receive my refund?

Most refunds are fully refunded 3 to 5 business days after we receive and process your return.

Can I change or cancel my order?

It's possible to change or cancel your order if we are able to catch it before it begins processing in our warehouse. Please contact us immediately at [email protected] if you'll like to change anything about your order. If we are unable to catch it, you will be able to return or exchange your order. We do offer a free return label.


Shipping

Where do you ship to?

We currently ship to the entire United States and all US Military locations around the world via their APO, FPO & DPO addresses.

We also ship to 32 international countries. Don't see your country listed? Feel free to reach out to us at [email protected] and we can possibly make it happen for you! 

How do I return my order?

Please send your purchased items with the return label we provide to you for free. Your account will be refunded once our warehouse processes your returned order.

We do not refund the shipping fees but do provide a free return label. Refunds can only be applied to the original payment methods.

Is free shipping for US only?

Yes, Free-Shipping applies to orders delivered within the US only. A shipping charge will be added to all orders outside of the US, including Canada.

How do I qualify for free shipping?

We currently offer free shipping on all orders that are 5 cartons and more to areas that fall within the United States only.

How much is International Shipping?

Shipping to Canada is at a flat rate of $16, including tariffs and other charges. International Shipping varies from $16-$20 depending on your country's location. Taxes and additional fees that may apply are not included in the rate. We are hoping to negotiate a better rate with our carrier in the future.

What are your shipping options?

We ship domestically (U.S.) via UPS Ground which takes 5-7 business days depending on your location. Please allow at least 14 business days for international shipments. 

Can I track my order?

Yes. When your order ships, we will send you a shipping notification with tracking number. You can also reach out to us for help at [email protected]


Contact Information

By Email: [email protected] Fastest response.
By Phone: 888.PIQUE.98 (1.888.747-8398). Leave a voicemail and we'll contact you right away.


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