Frequently asked questions

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General FAQs

What are Tea Crystals?

Pique - Tea Crystals is designed for benefits like gut health, intermittent fasting and reduced stress. Made via a patented Cold Brew Crystallization process that delivers 12x antioxidants and Triple Toxin Screened for pesticides, heavy metals and mold.

Pique delivers greater Efficacy, Purity and Ease-of-use than any other tea. It’s the easiest and most enjoyable way to consume a minimum of 3 cups of tea / day as recommended by the highest authorities in nutrition, like the doctors and scientists at the Harvard School of Public Health.

How do you make Tea Crystals?

We cold brew our organic, farm fresh tea in low temperatures for up to 8-10 hours. This process gently extracts maximum levels of antioxidants and phytonutrients. The result is Tea Crystals that deliver up to 12x more antioxidants compared to regular tea (verified by 3rd party testing). The most pure, efficacious and convenient way of drinking tea.

Why should I drink Tea Crystals?

Pique Tea is designed to improve gut health, support intermittent fasting and reduce stress.

Tea is one of the richest sources of polyphenols ever discovered, with more scientific and clinical studies supporting its health benefits than any other superfood.

Polyphenols in tea help you maintain healthy gut bacteria. Your gut contains over 100 trillion bacteria that play a vital role in your overall health. Polyphenols from tea is one of the very best ways to feed the probiotics in your gut and increase their numbers naturally. Polyphenols are a prebiotic-type substance that feed healthy gut bacteria, such as Lactobacillus and Bifidobacteria, and there is no better source for it than tea. A healthy balance of gut flora will provide you with improved digestion, weight loss, improved immunity and even glowing skin!

Catechins in tea reduce hunger pangs during fasting by regulating ghrelin, the hunger hormone.  

Caving into hunger and eating is the number 1 reason people give up fasting before experiencing its benefits. Tea is the only doctor approved hack that helps you stay fasted by suppressing cravings.

Catechins and caffeine also increase thermogenesis or natural calorie burn.

This powerful combination enables our bodies to metabolize body fat and push stored energy (glucose and body fat) into a readily usable form. This process increases fat burning for energy which is exactly the desired effect of fasting.

Tea will keep you calm through the day and prevent cellular damage related to stress.

Daoists and Buddhist monks have consumed tea for centuries to prepare for deep meditative practice. That's because of an amino acid called L-theanine which induces alpha activity in the brain and provides a natural state of calmness. L-theanine has only been found in tea and increases our ability to excel in stressful situations by reducing stress and anxiety so you can take on life's challenges and unleash your inner potential.

How many servings should I drink every day?

We recommend at least 3 cups of tea / day. Follow our easy, effective and enjoyable 28-day Gut Health Protocol designed to help you experience maximum gut health benefits.

The protocol will be emailed to you in PDF form upon purchase of any one of our Gut Health bundles.

Why is organic and Triple Screening so important?

Most “traditional” teabags you find in the market can be made of harmful materials like resin, nylon, thermoplastic, PVC or polypropylene. We adhere to an even higher standard than USDA Organic regulations and Triple Toxin Screen all our Tea Crystals for heavy metals, pesticides and toxic mold commonly found in tea leaves.

These toxins, even in trace amounts, accumulated over time by daily consumption can seriously damage health.

Can the Tea Crystals dissolve in cold and hot water?

Our Tea Crystals are cold and hot water soluble. Avoid using boiling water as it destroys catechins and delicate tea flavor. We recommend 170F for Green / White teas and 180F for Black / Oolong teas.

How do I use the Tea Crystals?

Simply tear, pour and mix. Add Green Tea Crystals to cold or hot water (we recommend 170F when using hot.) Add Black Tea Crystals to warm/hot water (we recommend 180F when using hot.)

Brewing is not required. Pique is also great in smoothies, as a drink mix, etc. Get creative! Check out our blog for healthy and mouth-watering recipes!

Where do you source your ingredients?

Our green tea is from a family owned tea garden situated inside the Mogan Mountain National park in Zhejiang Province above 2000 ft elevation. Our black teas are from Idulgashinna, a bio-dynamic tea estate in the Uva region of Sri Lanka, and from Northeast India near the Namdapha National Park. These are amongst the world's greatest and most protected sources of biodiversity.

Along with our tea master, Roy Fong, we work directly with farms to handpick the highest quality and freshest loose leaf tea for crystallization immediately after harvest.

Where do you source your ingredients?

We source our tea directly from growers in different parts of the world including China, India and Sri Lanka. Along with our tea master, Roy Fong, we work directly with farms to handpick the highest quality and freshest loose leaf tea for crystallization immediately after harvest.

What are the Tea Crystals packaged in?

Our Tea Crystals are packed in air-tight, water tight, light proof sachets to lock in the amazing flavor and powerful active ingredients of loose leaf tea at its maximum potential. While they are not recyclable, they have a lot smaller footprint than other premium tea bags (which are also not recyclable).

How many packets are in a carton?

Our Core flavors and Herbal Elixirs contain 14 sachets per carton. Recommended 8oz per each serving.

Our Sun Goddess Matcha contains 28 sachets per box. Recommended 12oz per each serving.

Our Fasting Teas have 28 sachets per box. Recommended 12oz per each serving.

What are the ingredients and nutritional facts?

All our teas are made from premium loose leaf and super plants with no sugar, preservatives, artificial flavoring or fillers added. We have one tea, Hibiscus Mint (Beauty Elixir) that includes natural stevia leaf. There are no sweeteners added to any other teas.

We also measure the polyphenol, caffeine and l-theanine levels in our teas and display their levels at the back of each packaging.

You can also reach out to our team at [email protected] for a list of all our ingredients.

Are the Tea Crystals Allergen-Free?

All our Tea Crystals are 100% free of: Gluten, GMO’s, sugar, artificial-sweeteners, coloring, artificial flavors, preservatives, additives, stabilizers, fillers (including inulin, maltodextrin, soluble fiber or other).

They are made in a facility that may also process tree nuts, peanuts, dairy, shellfish and soy (unless specified on the ingredient label).

Can I purchase Pique Tea products at retail locations?

Check out our store locator to find a retail store closest to you. If you have a retailer in mind that we're not in yet, feel free to let us know your suggestions by emailing [email protected].


Payment

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover and Paypal.

Is your website secure?

We take security seriously and have an https designation, which should be indicated in the URL you see when you visit piquetea.com. If you’re not seeing the “s” in your browser, try clearing your cookies, deactivating any pop-up blockers, or opening a new window in incognito mode. You should also see a small lock icon next to the URL which indicates a secure site as well.

Our credit card system is secure and your information will never be provided to a third party.


Ordering

Do you offer Military Discounts?

Yes we do!

If you would like to make a purchase, we need proof of military service. You can reach out to [email protected] and a member of our team will take care of this for you!

Can I swap out flavors in a bundle?

Unfortunately, we are unable to swap out any of the flavors in the bundle as the cartons are pre-packaged. Rest assured, we have selected our most popular blends for this bundle and our Gold Medal winning flavors will please both the most demanding tea snob AND total tea newbie.

How do I return items from my order?

We strive to make your Pique Tea experience exceptional and want you to be 100% satisfied. If for any reason you don’t love Pique Tea Crystals, you can return your purchase within 14 days of receipt for a full refund. Email us at [email protected] and we will take care of it for you.

How do I exchange items from my order?

If you purchased an individual carton and want to exchange it for another flavor, please contact us at [email protected] and can assist you with the exchange. Items have to be unopened for the exchange.

Can I change or cancel my order?

It's possible to change or cancel your order if we are able to catch it before it begins processing in our warehouse. Please contact us immediately at [email protected] if you'll like to change anything about your order. If we are unable to catch it, you will be able to return or exchange your order. We do offer a free return label.

When will I receive my refund?

Most refunds are fully refunded 3 to 5 business days after we receive and process your return.

 

We accept returns for 30 days after the order has been received. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it.

Please do not send your purchase back without a return label which we provide for free. Your account will be refunded once our warehouse processes your returned order.

We do not refund the shipping fees but do provide a prepaid return shipping label. Refunds can only be applied to the original payment methods.


Shipping

Where do you ship to?

It's possible to change or cancel your order if we are able to catch it before it begins processing in our warehouse. Please contact us immediately at [email protected] if you would like to change anything about your order.

If we are unable to catch it, you will be able to return it for a full refund. We will provide you a free return shipping label for all US orders. We do not cover International addresses.

How do I return my order?

Please send your purchased items with the return label we provide to you for free. Your account will be refunded once our warehouse processes your returned order.

We do not refund the shipping fees but do provide a free return label. Refunds can only be applied to the original payment methods.

Is free shipping for US only?

Yes, free shipping only applies to orders delivered within the US. A shipping charge (depending on your location) will be added to all orders outside of the US, including Canada.

How do I qualify for free shipping?

We currently offer free shipping on all orders that are 5 cartons and more to areas that fall within the US only.

How much is International Shipping?

Shipping to Canada is at a flat rate of $16, including tariffs and other charges. International Shipping varies from $16-$20 depending on your country's location. Taxes and additional fees that may apply are not included in the rate. We are hoping to negotiate a better rate with our carrier in the future.

What are your shipping options?

We ship domestically (U.S.) via UPS Ground which takes 5-7 business days depending on your location. Please allow at least 14 business days for international shipments.

How do I return my order?

Please send your purchased items with the return label we provide to you for free. Your account will be refunded within 3-5 business days once our warehouse receives your return.

We do not refund the shipping fees but do provide a free return label. Refunds can only be applied to the original payment methods.

Can I track my order?

Once your order ships, you will receive an email with your tracking information.

If your order seems to be late, missing, or if you did not get your tracking information, the best way to contact us is to submit a request. You can do so by emailing [email protected] anytime.


Contact Information

By Email: [email protected] Fastest response.


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