Hi Janetta! Thank you for your review! I'm so sorry for the mishap with receiving your Bamboo Tea Box. I just sent you an email regarding your order. Our Bamboo Tea Box went out of stock from the time you placed your order to its fulfillment. I'm so sorry for this mishap. This is less than our standards of quality and we have refunded you for the Bamboo Tea Box (this refund for $16 was processed on September 25th and should now be reflected in your bank account). We've also extended a store credit to you via email, for the inconvenience this has caused you. Please reach out to us at
teamakers@piquetea.com if you have any questions or concerns about this, and we'll be happy to assist. Thank you again for your review Janetta!